Subscription disconnected without explanation

I called the call center bout two months ago informing them I need to put my subscription on hold coz I might move and want to avoid penalties. The person who assisted me said it's possible and did it. I then called last month asking to reconnect my account I asked several time do I only need to pay my normal instalment the person who assisted me said yes. I said confirm coz I don't want to pay extra cost. The person confirmed. No, no extra cost is required. I asked again pls confirm do I owe anything extra. However two days ago someone called me saying I owe R700 and something I said please explain how u came up to that cost she said she had issues with her pc and had to drop the call a day later I received a msg. Saying I now owe R800 and something And my subscription is disabled till make payment. I'm very upset with Dstv and their poor service.. I paid for a full month but now my dish is cut not even half way trough. Dstv is expensive for nothing!!!