Subscription disconnected but I paid my monthly fee for the compact subscription

You guys are *******s Honestly and it breaks my heart after so many years of being Loyal to you guys you decide to rip me off as a single mom hustling for my kids to be able to watch TV like Other Kids you decide to switch off my TV after I have paid My monthly compact fee and you tell me I have add ons That I know nothing About which Are over a thousand rand and some Rands on top Like where do you expect me to get that kind of money?.. How do you expect me to Pay for movie bundlesI have never used.. Asked you to cancel But you want me to still pay for something I never used Your staff members don't even offer awesome services to your customers they have the nerve to say I have lost my money... That R429 is a lot of money for me to just pay and not have any TV because you say I owe your **** add ons.. Please do me a favour Cancel the whole subscription and Refund me My R429 I can do something else for my kids with that money.. For you it might be cents but to me I worked hard for that money so I need it back since We'll you decided to switch my TV off You guys are unfair you really broke my heart today.