SUBSCRIPTION COMPLAINT AND REFUND REQUEST

I got a call from Multichoice last week offering me a cheaper package without ANYTHING changing other than the amount. I accepted the offer but since last night my Showmax wasn't working. I have now just dealt with an agent who told me that I have to set Showmax up again and they didn't tell me I had to choose the normal package. So when I chose the Pro package she said I must just put my bank details in so that I could be verified and then I will get the chance to link it to my DSTV package which didn't happen. But TWO debit orders have now gone off my bank account. Which I need refunded. And I STILL can't watch Showmax. It's saying payment is required. and It's giving me an error 402. When I try to start a new chat on the DSTV website it keeps me waiting for hours with no response from an Agent. Nor even a Robot, Hence me going the HelloPeter route