AM
Ayanda M

1 reviews | Active since Dec 2014

29 Jun 2021, 10:11

subscription cancelled in May.

Hi,

Please note that I cancelled my subscription with you last month & the last debit order was supposed to be on the 1st of June 2020. I have gotten an sms saying that you will debit my account on the 2nd of July? How? When I have cancelled- you will be in breach & I will reverse that debit order! You always say your calls are recorded, therefore you may verify your calls that I cancelled in the month of May- which was a full month notice for cancellation. Tried calling your call center & I held on for over 40 minutes & it went quite, tried again- the same thing. DO NOT debit my account, as my agreement with you ends tomorrow!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jun 2021, 15:35
Official
Hi Ayanda, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

AM
Ayanda M's update29 Jun 2021, 15:47
Reviewer Update
Noted, with thanks