AM
Ayanda M
1 reviews | Active since Dec 2014
29 Jun 2021, 10:11
subscription cancelled in May.
Hi,
Please note that I cancelled my subscription with you last month & the last debit order was supposed to be on the 1st of June 2020. I have gotten an sms saying that you will debit my account on the 2nd of July? How? When I have cancelled- you will be in breach & I will reverse that debit order! You always say your calls are recorded, therefore you may verify your calls that I cancelled in the month of May- which was a full month notice for cancellation. Tried calling your call center & I held on for over 40 minutes & it went quite, tried again- the same thing. DO NOT debit my account, as my agreement with you ends tomorrow!
Helpful (0)
Replies (2)0
Replies (2)DStv (MultiChoice)'s replyOfficial
29 Jun 2021, 15:35Hi Ayanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Jun 2021, 15:35
Official
Hi Ayanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
AM
Ayanda M's updateReviewer Update
29 Jun 2021, 15:47Noted, with thanks
AM
Ayanda M's update29 Jun 2021, 15:47
Reviewer Update
Noted, with thanks
