Subscription Cancellation & Refund Request

I have had an enquiry with Multichoice for going forward for over a year now - cancellation of account ***7 was request and I was only then assisted by Mr Tebogo Majola as from February 2015 - he confirmed cancellation of the account but I must follow up on the refund from their credit controllers no: *** Phumlani Radebe - I have tried this number several times and am unable to reach anyone. I have also requested the departments email address on several occasions. <br> I have two subscriptions being deducted from my corporate account over the last coming months where I only have use of one. I need assistance regarding this matter as this paints a horrible view in regards to customer service being represented by an organisation like Multichoice.