SN
Stefanie N
1 reviews | Active since Dec 2017
19 Jul 2018, 21:11
Subscription Cancellation
ABSOLUTELY PATHETIC SERVICE, I've requested my subscription be cancelled since April, only being advised that it will be escalated to the accounts department, it's been 3 months later and I am still being forced to pay for Dstv. Your self service application is useless and staff I competent. Your lack of service will drive me bonkers - does dstv not take pride in their job, please assist me, I refuse to carry on like this. very Frustrating dealing with this company
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Jul 2018, 09:19Dear Stefanie Noack
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jul 2018, 09:19
Official
Dear Stefanie Noack
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Jul 2018, 14:55Good day Stefanie
Thank you for contacting us.
I managed to trace your previous request to cancel the service.
Please note that this request has been referred to the Price Lock team for further assistance. This is because, you need to receive a settlement quote before the service is cancelled. Kindly expect an updated directly from them.
Thank you for taking the time and bring this matter to our attention.
I apologise for the delayed response in this regard.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Jul 2018, 14:55
Official
Good day Stefanie
Thank you for contacting us.
I managed to trace your previous request to cancel the service.
Please note that this request has been referred to the Price Lock team for further assistance. This is because, you need to receive a settlement quote before the service is cancelled. Kindly expect an updated directly from them.
Thank you for taking the time and bring this matter to our attention.
I apologise for the delayed response in this regard.
Kind regards
Dinah
Best regards,