wP
werner P
1 reviews | Active since Oct 2017
16 Feb 2018, 13:02
Subscription
GREED always ends in disaster. Other countries gets price reductions, but in SA we get ANOTHER ludicrous increase. In a struggling economy they are forcing loyal subscribers to search for alternatives. Steady decline in premium subscribers over the last couple of years and this will now cause a quicker decline.
Only a handful of people can afford these constant increases - just like JZ, they are ignoring the signs and will eventually fall on their own sword with cheaper internet/streaming becoming the preferred alternative.
I hope these messages reaches the fat cats in their offices as it looks like the lower level staff are the poor souls that need to act on reviews.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Feb 2018, 13:57Dear Werner du Preez
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply16 Feb 2018, 13:57
Official
Dear Werner du Preez
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Feb 2018, 09:19Good day Werner
I fully understand your concern in this regard.
In South Africa, we look at the fees for each of our packages, and adjust it according to what the content on that package is costing us. As these packages have many free to air channels, and don’t have the same expensive content of other packages, we could keep the price the same.
Having said the above, we review the prices of each of our packages every year. While we try to keep increases to a minimum, we need to ensure we can continue to offer our customers the best local and international content, delivered through the best technology. As our costs to operate the business increase, we need to make adjustments to the prices of our packages.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Feb 2018, 09:19
Official
Good day Werner
I fully understand your concern in this regard.
In South Africa, we look at the fees for each of our packages, and adjust it according to what the content on that package is costing us. As these packages have many free to air channels, and don’t have the same expensive content of other packages, we could keep the price the same.
Having said the above, we review the prices of each of our packages every year. While we try to keep increases to a minimum, we need to ensure we can continue to offer our customers the best local and international content, delivered through the best technology. As our costs to operate the business increase, we need to make adjustments to the prices of our packages.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,