TM
Thema M
1 reviews | Active since Dec 2012
01 Mar 2016, 16:30
subscription
I want to cancel my d's and they advise me that has to be scheduled to end of the month. I'm not taking this crab. And the sup was even rude to me. I want this cancelled today. I want my refund.<br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Mar 2016, 10:19Hello thema,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Unfortunately as per our terms and conditions we may only disconnect/cancel your services at the end of your billing cycle.this is because when you pay your subscribtion you enter on a monthly contract that may be terminated at the end of your cycle.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Unfortunately as per our terms and conditions we may only disconnect/cancel your services at the end of your billing cycle.this is because when you pay your subscribtion you enter on a monthly contract that may be terminated at the end of your cycle.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,
DStv (MultiChoice)'s reply03 Mar 2016, 10:19
Official
Hello thema,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Unfortunately as per our terms and conditions we may only disconnect/cancel your services at the end of your billing cycle.this is because when you pay your subscribtion you enter on a monthly contract that may be terminated at the end of your cycle.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Unfortunately as per our terms and conditions we may only disconnect/cancel your services at the end of your billing cycle.this is because when you pay your subscribtion you enter on a monthly contract that may be terminated at the end of your cycle.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,