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Hilette H

1 reviews | Active since Jul 2016

15 Aug 2016, 14:46

SUBSCRIPTIO PAYMENT

<p>I bought a new Explora Decoder when I moved in April 2016. When completing the forms for the payment method, I requested that payment be made via debit order. Since the first payment which supposed be processed in May 2016, DStv has loaded the subscription as a cash payment & I have had to make electronice payments for the last 3 months. I got another notification that payment has not yet been received for August, I contacted them as every month for the last 3 months to load the subscription as a debit order, I told them that I am not going to make payment for the fourth time now as it is the responsibility of DStv to make sure that the debit order goes through. DStv then supp**** me with a case number which was submitted to their "Debit Order" section. I received a call today that DStv is going to suspend my services because of non-payment.</p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2016, 04:21
Official

Dear Hilette Hyland

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2016, 06:30
Official

Dear Hilette

Thank you for taking our call today.

As discussed, we are liaising with our Payment Plan team for an urgent response in this regard.

They will contact you directly for further assistance.

Please do notify us should you require any further assistance. We would like to hear from you.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Aug 2016, 07:14
Official
Dear Hilette Reference is made to our telephonic discussion. According to our records, an ad-hoc debit order was processed yesterday. However, this transaction (R735.09) is not yet reflecting on our records. Feedback will be communicated to you regarding this payment from Ms Hyland's bank account. Thank you for bringing this matter to our attention. Kind regards Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2016, 06:40
Official

Dear Hilette

This is a follow regarding our previous telephonic discussion.

Please be informed that an ad-hoc debit order for R735.09 was successful.

Ms Hyland next payment is R844.00 payable by 02 September 2016.

Please feel free should you require any further assistance.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2016, 06:51
Official

Dear Hilette

This is a follow regarding our previous telephonic discussion.

Please be informed that an ad-hoc debit order for R735.09 was successful.

Ms Hyland next payment is R844.00 payable by 02 September 2016.

Please feel free to contact us should you require any further assistance.

Kind regards

Dinah

Best regards,