Subject: Urgent: Unauthorized Debit of R1114 – Request for Immediate Reversal

Dear Multichoice Customer Care,

I am writing to express my frustration regarding the unauthorized debit of R1114.00 from my father’s account. I had already made a payment and was clearly informed that only R500.00 would be debited. Yet, you still took R1114.00 — this is completely unacceptable.

I am demanding that these funds be reversed immediately and that this issue be investigated without delay.

For this reason, I will be changing my payment method from debit order to cash going forward. I no longer trust the debit process after this incident.