Subject: RE: FW: CUSTOMER NUMER ***6 [#***

After having premium for a number of years I was hoping to use my Walka but of course as all monopolies, I have no luck trying to do this .I phone and explain that it is connected at times but as soon as I change channels I get a16-4 message and have to reboot. Then of course I get told to just let it stand as they have sent another signal and low and behold hours later still nothing. Off to Horizon (thank goodness for them )they tell me they did escalate to the top technicians at DSTV and they were now going to sort it out. Well of course the weekend came before they could sort it out. Horizon told me that apparently DSTV have to fix or reset my WALKA and this is difficult because I was a premium customer and now only a WALKA customer. Just explain to me that a company like DSTV don't have technicians that can simply swap me from a premium to a WALKA and I suspect that I am not the only one. Severely angry as again I have a WALKA and no connection. I have written so many mails and made so many calls its sickening.SIS you monopolies nauseate me but so you will lose more and more customers as I will surely go back to watching series again on my PC or join netfli