SUB PAR, MEDIOCRE NONSENSICAL SERVICE

I honestly hate ******* service. Last month I missed a debit order of my dstv after a clean record of i dont know how many years. About 3 days before my debit order date DSTV called me.Fisrt was to offer me a deal whereby im not going to pay a reconnection fee for the time i hadnt paid. They also called me to arrange the debit order date which we agreed was to be paid on the 25th. The debit order went off asper our arrangement and my services resumed. Today they have cut off my services... For WHAT?? I only get paid once a month that is why i put a debit order in place. So when you guys cut my services off on the 11th without so much as a sms or email at the very least. what do you want me to do? How does your billing work. I really need those calls made to me before the 25th to be listened to and someone competent to call me to discuss this matter because the self service option is absolutely terrible. Im not even going to discuss the call center where everyone always seems so lost. I hate mediocre service. The whole of last week my streaming service didnt work. Self service was useless. I have complained so many times in the past about things like this and find it very sad that in 2024 here am i again complaining for just mere service.