STUPIDITY on a different level. Give my money back!

I called in last week to DSTV regarding reconnecting my service. I told them I paid R570 they then said that they cannot reconnect me on premium package, I told them my reason for paying R570 was so that i can go onto compact package. They said okay, they will go to thier manager to get permission to do this. The called dropped after a few calls to them however i think it was after the 4th call that someone could actually help me. They then reconnected my service.

Monday this week, my service is disconnected. Why?

I called them and then they said it was because i didn't pay in full. Why did you then reconnect me? Also, i told you I want to go on compact package. Also, if you did reconnect me on premium, is the subscription R570 per week???????

The most USELESS call centre ever ever. I understand if you cant use excel to calculate but if you cant use a calculator then you on another level. How does staff get hired like that?

Please reconnect my service or give me my money back so that i can rather continue with Netflix, at least they can count and understand!