CJ
Chevonne J
1 reviews | Active since Feb 2020
06 Apr 2020, 15:16
stupid staff
Of all the staff you have you wish to only avail of the *********** ones during this period. I've been on the line for over 10 minutes trying to cancel one of the packages because you billed me for two packages then I'm still on hold for another 5 minutes *** man.
I was transferred to another team to do the cancellation, by accident I ended the call. I call back and this stupid guy tells me that you cannot cancel my package but he will put me on hold to escalate the call while I told him 50 times that I previously spoke to someone who was going to cancel the service but the call was disconnected by accident
I am still on hold. do you think airtime is cheap he is ****in stupid
on hold for over 10 minutes.. what kind of training do you give your staff. what the actual **** man.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
06 Apr 2020, 15:27Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Apr 2020, 15:27
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
06 Apr 2020, 16:52 Dear Chevonne,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly the fact that the consultants were not able to assist on both occasions of you calling in. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we are unable to access your account with the details you've provided. Please provide us with your ID or customer number so that we can access it and assist accordingly. Please be assured that this behaviour from the consultants is not condoned in anyway and will be addressed as a matter of urgency. We await your response.
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly the fact that the consultants were not able to assist on both occasions of you calling in. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we are unable to access your account with the details you've provided. Please provide us with your ID or customer number so that we can access it and assist accordingly. Please be assured that this behaviour from the consultants is not condoned in anyway and will be addressed as a matter of urgency. We await your response.
Kind regards,Dstv: Hello Peter Team
DStv (MultiChoice)'s reply06 Apr 2020, 16:52
Official
Dear Chevonne,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly the fact that the consultants were not able to assist on both occasions of you calling in. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we are unable to access your account with the details you've provided. Please provide us with your ID or customer number so that we can access it and assist accordingly. Please be assured that this behaviour from the consultants is not condoned in anyway and will be addressed as a matter of urgency. We await your response.
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had, particularly the fact that the consultants were not able to assist on both occasions of you calling in. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we are unable to access your account with the details you've provided. Please provide us with your ID or customer number so that we can access it and assist accordingly. Please be assured that this behaviour from the consultants is not condoned in anyway and will be addressed as a matter of urgency. We await your response.
Kind regards,Dstv: Hello Peter Team
CJ
Chevonne J's updateReviewer Update
06 Apr 2020, 17:30PLEASE JUST CHECK FB SOCIAL MEDIA TEAM AND SEE WHAT STUPID IS RESPONDING TO ME. TWO HOURS LATER AND THEY STILL DONT UNDERSTAND MY QUERY. MY WORD
CJ
Chevonne J's update06 Apr 2020, 17:30
Reviewer Update
PLEASE JUST CHECK FB SOCIAL MEDIA TEAM AND SEE WHAT STUPID IS RESPONDING TO ME. TWO HOURS LATER AND THEY STILL DONT UNDERSTAND MY QUERY. MY WORD
DStv (MultiChoice)'s replyOfficial
12 Apr 2020, 12:43Dear Chevonne,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, kindly note, the services on the second decoder have been cancelled successfully and the account has been reconciled. The account now has a credit balance of R80.93 Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, kindly note, the services on the second decoder have been cancelled successfully and the account has been reconciled. The account now has a credit balance of R80.93 Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
DStv (MultiChoice)'s reply12 Apr 2020, 12:43
Official
Dear Chevonne,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, kindly note, the services on the second decoder have been cancelled successfully and the account has been reconciled. The account now has a credit balance of R80.93 Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, kindly note, the services on the second decoder have been cancelled successfully and the account has been reconciled. The account now has a credit balance of R80.93 Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team