Stupid service

I made a payment of R496 from my Capitec APP to multichoice Beneficiary bank account number *** and again another for R100 as advised by the agent so that they can reconnect my services and they never did.i made contact and they opened my services.on 2023-01-29 my services were suspended again I made contact and the agent told me to pay R197 which I didn't again when I called another stupid agent told me to pay R105 to which I paid on to a bank account *** where the Beneficiary is multichoice and they refused to reinstate my services I was instead told I need to pay R584 for them to reconnect me.they say my payments were reversed on the 25th.i went to the bank and there's no reversal of payments there I even uploaded my bank statements to them as proof but they still can't connect me.the worst service I ever received from a professional business like multichoice,their agents are *********** and don't know how to explain to clients what could be the problem😭😭😭😭😭😭😭