MD
Mahlatse D
1 reviews | Active since Jun 2017
18 Dec 2019, 22:37
Stupid requests on refunds
Please can we habe a zero rating because some of these businesses don't even deserve 1. I am struggling to ge my money refunded. So I mistakenyl paid into my old (inactive) account and am struggling 5o get my money back.
First I requested that the money be transferred to the correct account, on numerous occasions I was told it would reflect in 24 hrs, to no succe. The afyer all these failed attempts I requested a refund. Now am being told I need to send proof of payment for the very payment that they have continuously confirmed they can pick up on their side. What stupidity is this? Can I just get my money back?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Dec 2019, 08:36 Dear Mahlatse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Dec 2019, 08:36
Official
Dear Mahlatse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Dec 2019, 11:42Hi
I would like to first apologize for the inconvenience caused.
I tried to call you on *** and requested to speak to you, however, I was told that it’s a wrong number.
Please be advised that our Finance team requires proof of payment in order to pay back the amount of R494.00. The reason we require all these documents, it is to protect ourselves as a company.
You may email the proof of payment to *** so that I can capture the refund.
Regards
Ntando
I would like to first apologize for the inconvenience caused.
I tried to call you on *** and requested to speak to you, however, I was told that it’s a wrong number.
Please be advised that our Finance team requires proof of payment in order to pay back the amount of R494.00. The reason we require all these documents, it is to protect ourselves as a company.
You may email the proof of payment to *** so that I can capture the refund.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply19 Dec 2019, 11:42
Official
Hi
I would like to first apologize for the inconvenience caused.
I tried to call you on *** and requested to speak to you, however, I was told that it’s a wrong number.
Please be advised that our Finance team requires proof of payment in order to pay back the amount of R494.00. The reason we require all these documents, it is to protect ourselves as a company.
You may email the proof of payment to *** so that I can capture the refund.
Regards
Ntando
I would like to first apologize for the inconvenience caused.
I tried to call you on *** and requested to speak to you, however, I was told that it’s a wrong number.
Please be advised that our Finance team requires proof of payment in order to pay back the amount of R494.00. The reason we require all these documents, it is to protect ourselves as a company.
You may email the proof of payment to *** so that I can capture the refund.
Regards
Ntando
Best regards,