1 reviews | Active since Aug 2013
stupid representative and ****ed up rude team lead
I had this most horrific experience today calling multi choice your consultant is clueless and your ****n team leader refilwe is disrespectful and has no manners I demand u retrieve the call I made today at approximately 12pm to about 12.20 pm she screamed at me n blatantly refused to help me, seems like us clients should just pay premiums every month n get bull **** service, I was advised it's an inbound call Centre n no body can call me back wow wat the **** is that? UM TAKING THIS TO THE OMBUDSMAN AND WANT A RECORDING TOO, call me back today still cos we have a ****ed up decoder that does not work n multi choice ain't ready to help, I'm ripping in the ombudsman so fix my query, because ur customer centric are bad.seems u refuse to help clients all da time.well ul hear from me soon u *******s.
Reference is made to our telephonic conversation in regards to the level of service you received from our call centre supervisor.
You requested that we contact you later to discuss your concerns.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the level of service you received from our call centre supervisor.
You requested that we contact you later to discuss your concerns.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert