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AS
Aggrey S

1 reviews | Active since Dec 2011

12 Aug 2018, 21:32

Stupid Pricelock that is not working.

I upgraded to pricelock. Big mistake! I can't play catch up, I can't pause, I can't record or rewind. Went to Randburg customer service twice to get my decoder tested and apparently there's nothing wrong with it and yet I can't use services I'm paying for on monthly basis. After tons and tons of calls to your call center and recently I again had to pay R675 to one of their accredited installer to install a suitable dish, something that should have been done initially by the their other accredited installer when I upgraded. Guess what? It is still not working properly and come monthend, debit goes off. I have never enjoyed this stupid pricelock of yours! Your service is really disgusting!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Aug 2018, 07:45
Official

Dear Aggrey

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

AS
Aggrey S's update16 Aug 2018, 17:32
Reviewer Update
Still no call from the Field service team as promised. And just by the way the second installer said he took the decoder in for the 3rd time and only this was told that the hard drive is ******* and I had a problem with this decoder for a long time as my calls and visits to would attest . Meaning that after paying R675 again I am expected to pay for another decoder. Can somebody please attend to my problem before next debit goes off because I am not paying for service that I am not using.