STUPID POLICY - NO CUSTOMER CONSIDERATION

I have been a multichoice customer for 25 years and want to upgrade to the new explorer. However, I cannot issue this request via email or via the call centre - I have to wait for someone to call me - to explain to me the terms and conditions.<br> <br> Why cant the terms and conditions be emailed to me so I don't have to waste my billable time (I am a consultant) on the phone?<br> <br> Also, I cant upgrade before undergoing a FICA process.<br> <br> Ive been a customer for 25 years and the increase from my current package to the explorer is R70.00 a month! Surely I should be able to provide a bank statement etc via email so that they can check if I can afford the extra R70 a month....<br> <br> Also, instead of increasing my current debit order from R779.00 to R849.00 the will create a new debit order for R849.00 IN ADDITION TO the R779.00 - and then I can apply for a refund?!?!?! Did ANYBODY think this through? It is totally *******ly and downright stupid.<br> <br> It seems that multichoice don't consider logic or their customers needs when implementing their policies.