Stupid kaak service

I registered a billing error with this company a month ago, till to date no feedback received. They are so quick to go debit my account a ridiculous amount even though my premium is just a mere R669.00. I'm tired of this stinking attitude as I work in a customer service environment and such appalling and disgusting service is unheard of. You fail to attend to a billing query in a month but so quick to go debit the very same disputed figures. Why charge me for two decoders whereas I only have one? This is the most sucking experience I ever encountered and I will make sure I go to the media with this. I am gatvol.