NQ
Nomsa Q
1 reviews | Active since Apr 2021
03 Dec 2024, 11:54
STUPID ****ERS WITH FOOLING TACTICS
On Wed, 20 Nov 2024, 13:18 DStv Help, <***> wrote: ENQUIRY REFERENCE NUMBER : ***
Subject: Update on Escalation Status
Good day.
I hope this message finds you well. Thank you for your email. I want to inform you that the escalation is still pending, but please rest assured that we have fast-tracked the matter to our service desk for urgent attention. We sincerely apologize for the delay and appreciate your understanding as we work to resolve this issue promptly.
Warm Regards, Kgothatso Legodi DStv Customer Recovery.
A close up of a logoDescription automatically generated Kgothatso Legodi Omni Consultant
Tel *** /3000 WhatsApp : *** https://www.dstv.com/en-za
On Tue, 19 Nov at 3:56 AM , Sasah Qini <***> wrote: Sasah Qini : Good morning. It is day 4 without any response. Kind regards Nomsa *** temporarily
On Fri, 15 Nov 2024, 17:58 DStv Help, <***> wrote: ENQUIRY REFERENCE NUMBER : *** Good Day
Thank you for your email.
We apologize for the delay. Please be informed that we have follow up with the department we escalated the matter to.
We will get back to you once they have responded.
Kind Regards Tshepiso On Fri, 15 Nov at 5:09 PM , Sasah Qini <***> wrote: Good day Aus Tshepiso Today you didn't not update me with the escalated matter , I realise that count is still not separated
On Thu, 14 Nov 2024, 11:24 Sasah Qini, <***> wrote: Please help cancel showmax, and do not forget to separate access fom internet, I hope tha can be done by end of today.
On Fri, 22 Nov at 6:21 PM , Sasah Qini <***> wrote: Sasah Qini : Hello. Which amount am I going to pay because you have not fixed your mess done on my account?
ENQUIRY REFERENCE NUMBER : ***
Good day,
Thank you for contacting us.
Please note that there was no answer on *** and the registered contact on the account goes through to voicemail. Kindly be advised that the balance of R 175.85 will be collected on the 2 Dec 2024.
Looking forward to your response if you still need further assistance.
Kind Regards,
Lerato
I PAID R190 called in to confirm if it is received , got a confirmation...
I am without wifi data it is almost 12 pm.
I REGRET SO MUCH FOR TAKING OUT THIS CONTRACT I RESENT THE DAY NXAAA I AM NOW RUNNING BEHIND YOUR ASS FOR THE MISTAKE DONE BY YOU..... YOU MIGHT AS WELL LEAVE IT , BECAUSE YOU THOUGHT YOU GOT ME ON YOUR WEB TRAP YOU FOOLED YOURSELF BECAUSE I WILL STOP COMPLETELY PAYING FOR THIS ****ED UP SERVICE....
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
03 Dec 2024, 12:02Hi Nomsa,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Dec 2024, 12:02
Official
Hi Nomsa,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
NQ
Nomsa Q's updateReviewer Update
03 Dec 2024, 12:08While at it tell them to keep their data I will go to net nine nine for a great service with respect, I was a fool to have ignored the riviews
NQ
Nomsa Q's update03 Dec 2024, 12:08
Reviewer Update
While at it tell them to keep their data I will go to net nine nine for a great service with respect, I was a fool to have ignored the riviews
NQ
Nomsa Q's updateReviewer Update
06 Dec 2024, 06:14My DSTV Bill breakdown: 5th compact -R94,06
5th Access R121,06
5th Access R50
5th internet R155,90
Whatsapp bill breakdown: *Sure!* Here is the *breakdown of your bill*:
*Amount owing*: R-54.89
*DStv Compact Subscription*: R-94.06
*DStv Access Subscription*: R171.06
*DStv Internet 25GB Subscription*: R155.9
*Total Amount*: R178.01, *due by*: 2024/12/06The amount I am subscribed for is R279 ( I paid R190), due to information that was given by email agent and whatsapp robot, my balance was supposed to be R89, Help me understand where R178,01 is coming from because R89(balanc of R279+ R50 Reconnection fee= R130, I requested explanation no one is helping with this regard. I DID NOT CALL YOU ****MERS FOR NOTHING, now my account is blocked when I requested that you separate it from internet...Which has been my cry since day the 3rd of December till today Am still waiting for escalation team to sort it out. I AM IN THIS MESS BECAUSE OF UNPROFESSIONAL EMPLOYEE WHO 1ST SUBSCRIBED ME TO WHAT I DID NOT REQUEST 2. OR MAYBE YOU TRYING TO SAVE CUSTOMERS BY SUBSCRIBING THEM INTO 24 MONTHS CONTRACT. 3. BEING BILLED FOR UNEXPLAINED AMOUNTS.
I RESENT THE DAY I CHOSE TO INGNORE REVIEWS FROM THIS PLATFOM AND OTHERS, AND DECIDE TO TRUST YOU, THIS WAS THE STUPIDEST CHOICE I HAVE EVER MADE .
5th Access R121,06
5th Access R50
5th internet R155,90
Whatsapp bill breakdown: *Sure!* Here is the *breakdown of your bill*:
*Amount owing*: R-54.89
*DStv Compact Subscription*: R-94.06
*DStv Access Subscription*: R171.06
*DStv Internet 25GB Subscription*: R155.9
*Total Amount*: R178.01, *due by*: 2024/12/06The amount I am subscribed for is R279 ( I paid R190), due to information that was given by email agent and whatsapp robot, my balance was supposed to be R89, Help me understand where R178,01 is coming from because R89(balanc of R279+ R50 Reconnection fee= R130, I requested explanation no one is helping with this regard. I DID NOT CALL YOU ****MERS FOR NOTHING, now my account is blocked when I requested that you separate it from internet...Which has been my cry since day the 3rd of December till today Am still waiting for escalation team to sort it out. I AM IN THIS MESS BECAUSE OF UNPROFESSIONAL EMPLOYEE WHO 1ST SUBSCRIBED ME TO WHAT I DID NOT REQUEST 2. OR MAYBE YOU TRYING TO SAVE CUSTOMERS BY SUBSCRIBING THEM INTO 24 MONTHS CONTRACT. 3. BEING BILLED FOR UNEXPLAINED AMOUNTS.
I RESENT THE DAY I CHOSE TO INGNORE REVIEWS FROM THIS PLATFOM AND OTHERS, AND DECIDE TO TRUST YOU, THIS WAS THE STUPIDEST CHOICE I HAVE EVER MADE .
NQ
Nomsa Q's update06 Dec 2024, 06:14
Reviewer Update
My DSTV Bill breakdown: 5th compact -R94,06
5th Access R121,06
5th Access R50
5th internet R155,90
Whatsapp bill breakdown: *Sure!* Here is the *breakdown of your bill*:
*Amount owing*: R-54.89
*DStv Compact Subscription*: R-94.06
*DStv Access Subscription*: R171.06
*DStv Internet 25GB Subscription*: R155.9
*Total Amount*: R178.01, *due by*: 2024/12/06The amount I am subscribed for is R279 ( I paid R190), due to information that was given by email agent and whatsapp robot, my balance was supposed to be R89, Help me understand where R178,01 is coming from because R89(balanc of R279+ R50 Reconnection fee= R130, I requested explanation no one is helping with this regard. I DID NOT CALL YOU ****MERS FOR NOTHING, now my account is blocked when I requested that you separate it from internet...Which has been my cry since day the 3rd of December till today Am still waiting for escalation team to sort it out. I AM IN THIS MESS BECAUSE OF UNPROFESSIONAL EMPLOYEE WHO 1ST SUBSCRIBED ME TO WHAT I DID NOT REQUEST 2. OR MAYBE YOU TRYING TO SAVE CUSTOMERS BY SUBSCRIBING THEM INTO 24 MONTHS CONTRACT. 3. BEING BILLED FOR UNEXPLAINED AMOUNTS.
I RESENT THE DAY I CHOSE TO INGNORE REVIEWS FROM THIS PLATFOM AND OTHERS, AND DECIDE TO TRUST YOU, THIS WAS THE STUPIDEST CHOICE I HAVE EVER MADE .
5th Access R121,06
5th Access R50
5th internet R155,90
Whatsapp bill breakdown: *Sure!* Here is the *breakdown of your bill*:
*Amount owing*: R-54.89
*DStv Compact Subscription*: R-94.06
*DStv Access Subscription*: R171.06
*DStv Internet 25GB Subscription*: R155.9
*Total Amount*: R178.01, *due by*: 2024/12/06The amount I am subscribed for is R279 ( I paid R190), due to information that was given by email agent and whatsapp robot, my balance was supposed to be R89, Help me understand where R178,01 is coming from because R89(balanc of R279+ R50 Reconnection fee= R130, I requested explanation no one is helping with this regard. I DID NOT CALL YOU ****MERS FOR NOTHING, now my account is blocked when I requested that you separate it from internet...Which has been my cry since day the 3rd of December till today Am still waiting for escalation team to sort it out. I AM IN THIS MESS BECAUSE OF UNPROFESSIONAL EMPLOYEE WHO 1ST SUBSCRIBED ME TO WHAT I DID NOT REQUEST 2. OR MAYBE YOU TRYING TO SAVE CUSTOMERS BY SUBSCRIBING THEM INTO 24 MONTHS CONTRACT. 3. BEING BILLED FOR UNEXPLAINED AMOUNTS.
I RESENT THE DAY I CHOSE TO INGNORE REVIEWS FROM THIS PLATFOM AND OTHERS, AND DECIDE TO TRUST YOU, THIS WAS THE STUPIDEST CHOICE I HAVE EVER MADE .
NQ
Nomsa Q's updateReviewer Update
06 Dec 2024, 06:59This was emailed on the 8th of November 2024.
Good morning.Today is the 8th, I have been waiting for billing to be fixed with no feedback with regards to that.I am concerned because 24 hours has long passed, and now the cooling of period has passed, I am also going to be charged R180 for cancelation of this internet , and still be owing R112 for the stupidity of an Agent, who doesn't know how to do their job properly, Nompumelelo( agent) has made me to regret to taking this contract, because one other thing is that even if I cancel this nonsense she made, I am the one who is going to suffer the very consequences of something I was avoiding all along, her combining my Access account has brought so much frustration.Sis Mpumi I just want to thank you for your patience, but I still feel like a fool with regrets.If by 12 pm there is no way forward please be kind and assist in canceling this stupid contract., while at it please ask Nompumelelo's senior to contact me ( who assisted me onthe 29th)DSTV has failed me decimal, I am disappointed and at the sametime I blame myself because I saw reviews and ignored them.Kind regardsNomsa
HERE I AM TODAY ON THE 6TH MY ACCESS ACCOUT IS BLOCKED BUT INTERNET IS WORKING, ONLY BECAUSE IT IS A 24 MOTHS TO PAY, ACCOUNT IS COMBINED WHY BLOCK ONLY ACCESS????
Good morning.Today is the 8th, I have been waiting for billing to be fixed with no feedback with regards to that.I am concerned because 24 hours has long passed, and now the cooling of period has passed, I am also going to be charged R180 for cancelation of this internet , and still be owing R112 for the stupidity of an Agent, who doesn't know how to do their job properly, Nompumelelo( agent) has made me to regret to taking this contract, because one other thing is that even if I cancel this nonsense she made, I am the one who is going to suffer the very consequences of something I was avoiding all along, her combining my Access account has brought so much frustration.Sis Mpumi I just want to thank you for your patience, but I still feel like a fool with regrets.If by 12 pm there is no way forward please be kind and assist in canceling this stupid contract., while at it please ask Nompumelelo's senior to contact me ( who assisted me onthe 29th)DSTV has failed me decimal, I am disappointed and at the sametime I blame myself because I saw reviews and ignored them.Kind regardsNomsa
HERE I AM TODAY ON THE 6TH MY ACCESS ACCOUT IS BLOCKED BUT INTERNET IS WORKING, ONLY BECAUSE IT IS A 24 MOTHS TO PAY, ACCOUNT IS COMBINED WHY BLOCK ONLY ACCESS????
NQ
Nomsa Q's update06 Dec 2024, 06:59
Reviewer Update
This was emailed on the 8th of November 2024.
Good morning.Today is the 8th, I have been waiting for billing to be fixed with no feedback with regards to that.I am concerned because 24 hours has long passed, and now the cooling of period has passed, I am also going to be charged R180 for cancelation of this internet , and still be owing R112 for the stupidity of an Agent, who doesn't know how to do their job properly, Nompumelelo( agent) has made me to regret to taking this contract, because one other thing is that even if I cancel this nonsense she made, I am the one who is going to suffer the very consequences of something I was avoiding all along, her combining my Access account has brought so much frustration.Sis Mpumi I just want to thank you for your patience, but I still feel like a fool with regrets.If by 12 pm there is no way forward please be kind and assist in canceling this stupid contract., while at it please ask Nompumelelo's senior to contact me ( who assisted me onthe 29th)DSTV has failed me decimal, I am disappointed and at the sametime I blame myself because I saw reviews and ignored them.Kind regardsNomsa
HERE I AM TODAY ON THE 6TH MY ACCESS ACCOUT IS BLOCKED BUT INTERNET IS WORKING, ONLY BECAUSE IT IS A 24 MOTHS TO PAY, ACCOUNT IS COMBINED WHY BLOCK ONLY ACCESS????
Good morning.Today is the 8th, I have been waiting for billing to be fixed with no feedback with regards to that.I am concerned because 24 hours has long passed, and now the cooling of period has passed, I am also going to be charged R180 for cancelation of this internet , and still be owing R112 for the stupidity of an Agent, who doesn't know how to do their job properly, Nompumelelo( agent) has made me to regret to taking this contract, because one other thing is that even if I cancel this nonsense she made, I am the one who is going to suffer the very consequences of something I was avoiding all along, her combining my Access account has brought so much frustration.Sis Mpumi I just want to thank you for your patience, but I still feel like a fool with regrets.If by 12 pm there is no way forward please be kind and assist in canceling this stupid contract., while at it please ask Nompumelelo's senior to contact me ( who assisted me onthe 29th)DSTV has failed me decimal, I am disappointed and at the sametime I blame myself because I saw reviews and ignored them.Kind regardsNomsa
HERE I AM TODAY ON THE 6TH MY ACCESS ACCOUT IS BLOCKED BUT INTERNET IS WORKING, ONLY BECAUSE IT IS A 24 MOTHS TO PAY, ACCOUNT IS COMBINED WHY BLOCK ONLY ACCESS????
NQ
Nomsa Q's updateReviewer Update
06 Dec 2024, 07:03This email was sent on the 10th November 2024.
Good evening.
I am disappointed inthe sevice I receive, my movie add on has been removed, I still do not have showmax, my account is till linked to internet WHY WHY?
Please cancel all my subscription from Access to internet, because you rep**** by saying showmax will be available on the 21st of November.
Nobantu sis you now opted to sending email which I see after time , instead of calling so we can fix this once an for all.
I WILL NO BE PAYING R180 FOR CANCELATION AS DSTV IS THE REASON I AM CANCELLING ALL SUBSCRIPTIONS.
You said it take upto 24hrs to assit wit escalated problems, yet it is more than that.
I am DISGRUNTLED, FRUSTRATED, DISPLEASED, DISILLUSIONED.
Here I am still *****ulently charged
Good evening.
I am disappointed inthe sevice I receive, my movie add on has been removed, I still do not have showmax, my account is till linked to internet WHY WHY?
Please cancel all my subscription from Access to internet, because you rep**** by saying showmax will be available on the 21st of November.
Nobantu sis you now opted to sending email which I see after time , instead of calling so we can fix this once an for all.
I WILL NO BE PAYING R180 FOR CANCELATION AS DSTV IS THE REASON I AM CANCELLING ALL SUBSCRIPTIONS.
You said it take upto 24hrs to assit wit escalated problems, yet it is more than that.
I am DISGRUNTLED, FRUSTRATED, DISPLEASED, DISILLUSIONED.
Here I am still *****ulently charged
NQ
Nomsa Q's update06 Dec 2024, 07:03
Reviewer Update
This email was sent on the 10th November 2024.
Good evening.
I am disappointed inthe sevice I receive, my movie add on has been removed, I still do not have showmax, my account is till linked to internet WHY WHY?
Please cancel all my subscription from Access to internet, because you rep**** by saying showmax will be available on the 21st of November.
Nobantu sis you now opted to sending email which I see after time , instead of calling so we can fix this once an for all.
I WILL NO BE PAYING R180 FOR CANCELATION AS DSTV IS THE REASON I AM CANCELLING ALL SUBSCRIPTIONS.
You said it take upto 24hrs to assit wit escalated problems, yet it is more than that.
I am DISGRUNTLED, FRUSTRATED, DISPLEASED, DISILLUSIONED.
Here I am still *****ulently charged
Good evening.
I am disappointed inthe sevice I receive, my movie add on has been removed, I still do not have showmax, my account is till linked to internet WHY WHY?
Please cancel all my subscription from Access to internet, because you rep**** by saying showmax will be available on the 21st of November.
Nobantu sis you now opted to sending email which I see after time , instead of calling so we can fix this once an for all.
I WILL NO BE PAYING R180 FOR CANCELATION AS DSTV IS THE REASON I AM CANCELLING ALL SUBSCRIPTIONS.
You said it take upto 24hrs to assit wit escalated problems, yet it is more than that.
I am DISGRUNTLED, FRUSTRATED, DISPLEASED, DISILLUSIONED.
Here I am still *****ulently charged
NQ
Nomsa Q's updateReviewer Update
06 Dec 2024, 07:07THIS EMAIL WAS SENT ON THE 11TH NOVEMBER 2024:
I thought I was being called only find that, they are buzzing, it rings once then dropped. Even if you do not call me again it is fine , I sent an email last night requesting that you should cancel/ disconnect everything under my name Access, showmax if I have and internet I don't want anything to do with DSTV, you took me forgranted.You have failed me decimal, I am bored to the core.I REPEAT I WILL NOT PAY R180 NOR THE R88 HANGING ON MY NAME BLAME YOURSELVES FOR THAT.I AM ALSO CONSIDERING GOING TO HELLO PETER.REGARDS NOMSA
THIS IS HOW FAR I CAME.
I thought I was being called only find that, they are buzzing, it rings once then dropped. Even if you do not call me again it is fine , I sent an email last night requesting that you should cancel/ disconnect everything under my name Access, showmax if I have and internet I don't want anything to do with DSTV, you took me forgranted.You have failed me decimal, I am bored to the core.I REPEAT I WILL NOT PAY R180 NOR THE R88 HANGING ON MY NAME BLAME YOURSELVES FOR THAT.I AM ALSO CONSIDERING GOING TO HELLO PETER.REGARDS NOMSA
THIS IS HOW FAR I CAME.
NQ
Nomsa Q's update06 Dec 2024, 07:07
Reviewer Update
THIS EMAIL WAS SENT ON THE 11TH NOVEMBER 2024:
I thought I was being called only find that, they are buzzing, it rings once then dropped. Even if you do not call me again it is fine , I sent an email last night requesting that you should cancel/ disconnect everything under my name Access, showmax if I have and internet I don't want anything to do with DSTV, you took me forgranted.You have failed me decimal, I am bored to the core.I REPEAT I WILL NOT PAY R180 NOR THE R88 HANGING ON MY NAME BLAME YOURSELVES FOR THAT.I AM ALSO CONSIDERING GOING TO HELLO PETER.REGARDS NOMSA
THIS IS HOW FAR I CAME.
I thought I was being called only find that, they are buzzing, it rings once then dropped. Even if you do not call me again it is fine , I sent an email last night requesting that you should cancel/ disconnect everything under my name Access, showmax if I have and internet I don't want anything to do with DSTV, you took me forgranted.You have failed me decimal, I am bored to the core.I REPEAT I WILL NOT PAY R180 NOR THE R88 HANGING ON MY NAME BLAME YOURSELVES FOR THAT.I AM ALSO CONSIDERING GOING TO HELLO PETER.REGARDS NOMSA
THIS IS HOW FAR I CAME.
NQ
Nomsa Q's updateReviewer Update
06 Dec 2024, 07:17Good day.
I subscribed for internet on tuesday 29th October 2024, received it onthe 1st, yet I am billed for subscription, not for using it, how does it work?, how do you calculate that I used this much and bill me?
Please explain thoroughly so I can understand, funny enough billing is added to my access account why?
I signed up for internet plus shiwmax but received only internet n router, yet you are too quick to bill me, too slow to give what is due to me, your whatsapp agents took me from pillar to post, even told me to follow link to my DSTV, where I signed up for another subscription of showmax, never made to feel like a fool like this in my life.
My request is that you explain how did you calculate the usage of data/ internet from 29 to 2nd november then decide on the bance brought forward.2. When will I get the showmax that was supposed to have been loaded?
Thank you in advance
Nomsa
ENQUIRY REFERENCE NUMBER : ***Dear Valued Customer,
Thank you for contacting us.
Kindly accept our sincere apologies for the inconvenience caused in this regard.
As per our telephonic conversation, we have advised that the showmax premier league is not part of the internet + showmax bundle that you signed up for, the correct showmax is entertainment.
We have advised that incorrect deal was loaded which was linked to your access package and as a result, showmax is billed at R49 monthly. We have escalated to the support team for assistance in linking the correct deal and we will keep you updated.
RegardsNobantu
I subscribed for internet on tuesday 29th October 2024, received it onthe 1st, yet I am billed for subscription, not for using it, how does it work?, how do you calculate that I used this much and bill me?
Please explain thoroughly so I can understand, funny enough billing is added to my access account why?
I signed up for internet plus shiwmax but received only internet n router, yet you are too quick to bill me, too slow to give what is due to me, your whatsapp agents took me from pillar to post, even told me to follow link to my DSTV, where I signed up for another subscription of showmax, never made to feel like a fool like this in my life.
My request is that you explain how did you calculate the usage of data/ internet from 29 to 2nd november then decide on the bance brought forward.2. When will I get the showmax that was supposed to have been loaded?
Thank you in advance
Nomsa
ENQUIRY REFERENCE NUMBER : ***Dear Valued Customer,
Thank you for contacting us.
Kindly accept our sincere apologies for the inconvenience caused in this regard.
As per our telephonic conversation, we have advised that the showmax premier league is not part of the internet + showmax bundle that you signed up for, the correct showmax is entertainment.
We have advised that incorrect deal was loaded which was linked to your access package and as a result, showmax is billed at R49 monthly. We have escalated to the support team for assistance in linking the correct deal and we will keep you updated.
RegardsNobantu
NQ
Nomsa Q's update06 Dec 2024, 07:17
Reviewer Update
Good day.
I subscribed for internet on tuesday 29th October 2024, received it onthe 1st, yet I am billed for subscription, not for using it, how does it work?, how do you calculate that I used this much and bill me?
Please explain thoroughly so I can understand, funny enough billing is added to my access account why?
I signed up for internet plus shiwmax but received only internet n router, yet you are too quick to bill me, too slow to give what is due to me, your whatsapp agents took me from pillar to post, even told me to follow link to my DSTV, where I signed up for another subscription of showmax, never made to feel like a fool like this in my life.
My request is that you explain how did you calculate the usage of data/ internet from 29 to 2nd november then decide on the bance brought forward.2. When will I get the showmax that was supposed to have been loaded?
Thank you in advance
Nomsa
ENQUIRY REFERENCE NUMBER : ***Dear Valued Customer,
Thank you for contacting us.
Kindly accept our sincere apologies for the inconvenience caused in this regard.
As per our telephonic conversation, we have advised that the showmax premier league is not part of the internet + showmax bundle that you signed up for, the correct showmax is entertainment.
We have advised that incorrect deal was loaded which was linked to your access package and as a result, showmax is billed at R49 monthly. We have escalated to the support team for assistance in linking the correct deal and we will keep you updated.
RegardsNobantu
I subscribed for internet on tuesday 29th October 2024, received it onthe 1st, yet I am billed for subscription, not for using it, how does it work?, how do you calculate that I used this much and bill me?
Please explain thoroughly so I can understand, funny enough billing is added to my access account why?
I signed up for internet plus shiwmax but received only internet n router, yet you are too quick to bill me, too slow to give what is due to me, your whatsapp agents took me from pillar to post, even told me to follow link to my DSTV, where I signed up for another subscription of showmax, never made to feel like a fool like this in my life.
My request is that you explain how did you calculate the usage of data/ internet from 29 to 2nd november then decide on the bance brought forward.2. When will I get the showmax that was supposed to have been loaded?
Thank you in advance
Nomsa
ENQUIRY REFERENCE NUMBER : ***Dear Valued Customer,
Thank you for contacting us.
Kindly accept our sincere apologies for the inconvenience caused in this regard.
As per our telephonic conversation, we have advised that the showmax premier league is not part of the internet + showmax bundle that you signed up for, the correct showmax is entertainment.
We have advised that incorrect deal was loaded which was linked to your access package and as a result, showmax is billed at R49 monthly. We have escalated to the support team for assistance in linking the correct deal and we will keep you updated.
RegardsNobantu
NQ
Nomsa Q's updateReviewer Update
06 Dec 2024, 07:42Please call me and tell me where can I request for call recordings ,that Are recorded for quality and security
NQ
Nomsa Q's update06 Dec 2024, 07:42
Reviewer Update
Please call me and tell me where can I request for call recordings ,that Are recorded for quality and security