Stupid consultant messed up my account

Multichoice deactivated my account without my knowledge.

Everything was wiped of on my account. My package is compact plus with pvr. Now I am being told to pay 120 to connect. I won't to that ****. I wrote an email regarding dpp decoder that I saw it on my credit report , why is it on my credit report for wahat reason.A lady called me during the day my account is now messed up. She said it will cleared after 21 days. Now I can't watch my catchup. She messed up my account she must pay for 120 I'm nor crazy. My tv was playing fine in the morning. Now I can't catchup