nA
natasha A
1 reviews | Active since Jul 2015
17 Aug 2015, 20:06
STUPID ASS CONSULTANT VERY UNHELPFUL
Been holding on for almost an hour and got no joy, a consultant finally takes my call. And I am told she can't assist as her pc is frozen. Then she says she is offline from 5pm. I called the call centre at 6
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Aug 2015, 11:16Hello Natasha*Ash,
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We have been experiencing high volumes of calls, which was not anticipated to this extent as we are now not only catering for old subscribers, but also the new subscribers, customers enquiring on our new products, our price increase and our new terms and conditions etc.
We, at MultiChoice have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times.
Kindly accept our sincere apologies on this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We have been experiencing high volumes of calls, which was not anticipated to this extent as we are now not only catering for old subscribers, but also the new subscribers, customers enquiring on our new products, our price increase and our new terms and conditions etc.
We, at MultiChoice have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times.
Kindly accept our sincere apologies on this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply25 Aug 2015, 11:16
Official
Hello Natasha*Ash,
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We have been experiencing high volumes of calls, which was not anticipated to this extent as we are now not only catering for old subscribers, but also the new subscribers, customers enquiring on our new products, our price increase and our new terms and conditions etc.
We, at MultiChoice have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times.
Kindly accept our sincere apologies on this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience in dealing with our agent and the level of service you experienced in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We have been experiencing high volumes of calls, which was not anticipated to this extent as we are now not only catering for old subscribers, but also the new subscribers, customers enquiring on our new products, our price increase and our new terms and conditions etc.
We, at MultiChoice have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times.
Kindly accept our sincere apologies on this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna