STUBBORN SINAYO!!!

I AM NOW REALLY REALLY FED UP WITH YOUR RUDE ADVISORS. I CALLED TODAY AT 15H31 SPOKE TO SENAYO WHO WAS ACTUALLY SPELLING AND SHOUTING HER NAME WHEN I ASKED FOR HER NAME. UPON HER ANSWERING MY CALL SHE SAYS TO ME PLEASE HOLD I AM STILL CHECKING AND I TELL HER THAT I AM NOT SURE WHO SHE WAS BUSY WITH BUT I JUST GOT THOUGH TO HER.SHE THEN ASKS ME HOW SHE CAN HELP ME AND I ASK IF I CAN GUVE HER MY ID NUMBER AND SHE RUDELYY REPSONSE I ASKED YOU WHATS WRONG I ANSWER HER AGAIN THAT I HAVE A PROBLEM WITH THE BALANCE SHOWING ON MY ACCOUNT AND SHE SAYS I WANT TO KNOW WHAT IS WRONG AND THEN SAYS I AM RUDSE WHEN I ASK HER TO PLEASE CHECK MY ACCOUNT.I AM SO FED UP I AM GOING TO MAKE SURE MY WHOLE FAMILY AND COMMUNITY STOP USING DSTV. I HAVE BEEN HAVING ISSUES TO A POINT WHERE I DECIDED NOT MAKE USE OF YOUR SERVICES. NOW JUST FOR CURIOSITY I WANTED TO SEE WHAT MY BALANCE WAS SINCE I LAST ACCESSED YOUR SERVICES IN AUGUST AND ITS A WHOPPING R828.18 PLEASE CAN I UNDERSTAND HOW I MA BILLED WHEN I AM NOT USING YOUR SERVICES. I HAVE HAD IT WITH EMPTY PROMISES AND LIES I JUST NEED TO KNOW WHY AND ON WHAT EXACTLY AM I BILLED!!!!!!!!!!!!!!!!!!!!!!!!!!