Strugling change of ownership for 3 days and no responds.

I have been struggling for 3 days to get a change of ownership done onto my name it was a PVR that was obtained by a price lock plan for 2 years it has been paid off now and now I would like to do a change of ownership and this is taking for 3 days now without any feedback I have called and emailed numerous occasions and don't get any joy of the situation I have been without DStv for 3 days now I actually have family and the kids have nothing to do poor service from DStv I have spoken to a few people including team leaders My DSTV customer number is: ********** 9