Struggling with the installation for a month

Good day, I bought the decoder which comes out with free voucher installation. After contacting Ellies, I have been referred multi choice Agency in the main road in Vredenberg. Visited them on the 5th December 2017, completed all the relevant documents. I have been promised installation in 2 weeks but maximum 3 weeks. Visited them in 3 weeks to follow up and promised to get sorted on the 27 Dec. After 16h00 on the 27 called them following up and been told to wait for 28 Dec, late on the afternoon 28 Dec I received call from the guy who said he is allocated to do my installation in Veldrift but will come in the morning hours 29. Dec. I have agreed telling him I will not be home (attending funeral in EC) but arrangements has been made including transport money. I waited for the call on the 29 Dec for the day and the guy never called until I left with the bus 17h00 (back to western cape). At 18h00 I saw missed calls of 17h15 to 17h19, and there was the voice note that the guy was looking for me as he can not get the house. It was already late and I couldn't call him back and decided to call office or him when shop open again to explain.

Saturday 30 Dec I have received account activation confirmation sms with my account number ********** for what because no installation done for me. At 09h00 I called the office but no one picked up, then decided to call the cell phone which called me and found the guy who told me he called me more than 6 times, when I tell him I was in the noisy bus and it was late that time I never knew I will still receive call for them he told me they operate till 7pm and I am not the only customer in Velddrift.

This kind of service is really disturbing its draining to me and if I knew I will be treated like this I wouldn't even started this.

Could you please attend.

Regards Thembeka ********** 652