jS
johannes S
1 reviews | Active since Sept 2012
09 May 2015, 06:47
Struggling with account
It's now two weeks i am struggling with my dstv account i can't understand why my account for this month is R2400 I did not skip any payment so thats the debit order that went off for this month so I told multichoice that i will be reversing the debit order and I will pay them as soon as my account is been sorted out or rectified. Well 72hours has passed and my account is still the same and i am really fed up now with it and I will take this issue further if I don't get any results. Wish i can post the screenshots of my account.
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DStv (MultiChoice)'s replyOfficial
12 May 2015, 10:47Hello staal02,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and your service is active and the billing query has been resolved .
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and your service is active and the billing query has been resolved .
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 May 2015, 10:47
Official
Hello staal02,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and your service is active and the billing query has been resolved .
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants and your service is active and the billing query has been resolved .
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,