Struggling to get an exlora delivered since 31st March

<p>Well, I ordered the explora on 31st march for the price lock of R899, was approved and was told it takes 10-14 days which was fine. On the 12th of April a lady from durban calls to ask to whom my package should go? After explanation I realized its my explora (my adress in kdp was on the package as "sender). Told her will contact dstv to sort out. Called multichoice explained situation and while the gentleman told what will happen my phone died so my husband called for me, husband said they will sort it out and contact me as soon as they find out they think courier made a mistake. Waited for over 2 weeks called again they will sort it out it will get delivered (waisted more airtime). Sent a complaint email via their website as it wastes too much airtime as you get sent everywhere. 26th April lady at correspondence calls, she thinks misunderstanding from lady i spoke to as she was not aware of the situation and they will do everything over.... Then waiting another few weeks and sending 2 complaint emails eventually 2 lady's call me on the 20th of May, i am so confused at this stage of who handles what as they say they will escalate my call and complaint and my explora will be delivered.... waiting still.... on the 4th of june i call again as i am furious as no one is getting back to me. Eventually after speaking to yet again a different gentleman, i speak to a manager and tell him the whole story, he apologises and assures me it will get sent to the right department to find out where my explora is, he even gives his email to correspond with him, but my emails dont get delivered (maybe i got it wrong somewhere...) On the 6th of june a lady from the courier calls to ask if i called to change the delivery adress to DBN, i was like why would i do that. She says my package is still in DBN they will collect it there and deliver it to my adress by 10th of june. I had to call the courier company today as i am still waiting for it, she tells me that they had to confirm with the lady in DBN when to collect and apparently this only happened yesterday (a week later) and it will be here this friday. So somewhere someone did not do their job as my package is still there and also i am very upset with this service i have received at multichoice. I might only be a small amount of all the money they make but getting such bad service just to get a new decoder is terrible. No one calls me back no one helps me properly when i call, i have wasted so much airtime.... oh and i also received a call from the courier end april to ask if i got my package, she was not even aware of what happened meaing that multichoice did not call them as was told to me when i first called to say my package was delivered wrong.... so what now, suppose will have to see if it gets delivered now.... so frustrated and "teleurgesteld" at multichoice!</p>