FP
FJ P
1 reviews | Active since Oct 2022
09 Mar 2023, 06:59
Struggling to get a issue resolved of something that was working fine
Signed up on another price lock plan, but after the application was finalized my showmax was disabled and I can no longer access it.
I requested for it to be resolved by 1 agent and the call got cut and no return call received.
Spoke to a second agent Lindiwe whom told me to reinstall the app and if that does not work then there is nothing she can assist with further.
Sent an email asking for assistance and still nothing received
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Mar 2023, 08:15Hi FJ Pretorius,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Mar 2023, 08:15
Official
Hi FJ Pretorius,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
FP
FJ P's updateReviewer Update
10 Mar 2023, 11:29Still no rsponse after 24hours not even a phone call. So how soon is your soon and how urgent is your customer service if it takes this long to get a simple issue resolved?
FP
FJ P's update10 Mar 2023, 11:29
Reviewer Update
Still no rsponse after 24hours not even a phone call. So how soon is your soon and how urgent is your customer service if it takes this long to get a simple issue resolved?