STRUGGLING TO DOWNGRADE MY DSTV PACKAGE FROM PREMIUM TO COMPACT PLUS

I phoned DSTV on the 31 May 2019, trying to downgrade my package from premium to compact plus,they could not help and said I must phone a day before my scheduled date of payment, and I phoned them on the 26th June 2019. I was told I was downgraded and I must pay a certain (R660) amount. A few days later I got a message saying I owe an extra R280. when I phoned, I was told I was not downgraded and was still on premium package and they dont know what happened. I explained to Tshabile Ntozakhe, yesterday 03/07/2019 who assured me she has fixed the problem and even gave me a ref. no. I today woke to my services being suspended, I phoned to enquire, AGAIN, and I was again told that I was still not downgraded and I needed to pay R330. The lady lady I spoke to this time, Nomfundo Map****lo, said she can help me downgrade but I will have to pay R58.

I HAVE BEEN TRYING TO DOWNGRADE FOR THE LONGEST TIME WITH NO HELP. I AM ANGRY AND DISAPPOINTED AT DSTV