Struggling to cancel DSTV Internet

Item: DStv (MultiChoice)
Rating: 1
Author: Karen C

Early April 2022 i app**** for the DSTV internet every day a different consultant phone me to ask did i receive the rooter and sim eventually i cancelled the application in second week in May 2022. Now my account is charged for the internet which i never received and now i cant cancel the package until the product is found. Why must i be punished for the lack of professionalism and services from consultant and services as one day i get phoned to inform my address is not correct, other day they informed me it will take 2 days to allocated the rooter and sim as it was not delivered to me and thereafter the application will be cancelled. Very frustrated that i need to pay for something i never received and difficult to cancel.

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Karen C's updateReviewer Update

31 May 2022, 10:53

I received a phone call from Andile indicating that the internet package will be cancelled and my account will go back to normal as i never received the package and still pay for it. ***2 my account was deducted although i requested for the debit order to be cancelled and suddenly now i find out that their is price lock on my account. I am struggling with chatting on chatrooms and phone to request that the debit order will be removed. My account for June is R1880.00 which they include the internet package somebody else is enjoying as i never received it. Is it so difficult to do the right thing at DSTV.

Karen C's update31 May 2022, 10:53

Reviewer Update