JP
Jaco P
1 reviews | Active since Nov 2015
20 Jul 2017, 12:04
Struggling from 2015!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>Payment made in 2015 was reversed by Multichoice. According to Multichoice I reversed the payment. Guess what, I did not, and it was not refunded to my account. </p> <p> </p> <p>Our services gets disconnected every second day and we then need to call to reconnect. Each time I'm informed they can't reconnect because we owe money. I then need to explain, send bank statements, etc. and eventually the services gets reconnected and the problem will be "escalted to finance". FML, can't you smell it??? The smell of rotting bodies because it seems as if everyone in finance is @$#%#$% dead!!! No one from that department has ever contacted me.<br /><br />One lady at the call centre even said my bank statements are incorrect because it does not show the money refunded to me. ARE YOU $%@#$% STUPID!!!!! That's the #$%@% point!!!!!</p> <p> </p> <p>Can't even cancel my subscription because they don't even know how to do that!!!!</p> <p> </p> <p>FML!!!!</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
20 Jul 2017, 12:17Dear Jaco
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jul 2017, 12:17
Official
Dear Jaco
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Jul 2017, 11:10Good day Jaco
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation. We advised that we investigating your billing concerns and feedback will be provided as soon as our investigation is completed.
Please refer to your personal e mail address for more detail pertaining to your concerns.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Jul 2017, 11:10
Official
Good day Jaco
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation. We advised that we investigating your billing concerns and feedback will be provided as soon as our investigation is completed.
Please refer to your personal e mail address for more detail pertaining to your concerns.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
JP
Jaco P's updateReviewer Update
30 Jul 2017, 10:29Official private business reply:
Good day Jaco
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation. We advised that we investigating your billing concerns and feedback will be provided as soon as our investigation is completed.
Please refer to your personal e mail address for more detail pertaining to your concerns.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
JP
Jaco P's update30 Jul 2017, 10:29
Reviewer Update
Official private business reply:
Good day Jaco
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation. We advised that we investigating your billing concerns and feedback will be provided as soon as our investigation is completed.
Please refer to your personal e mail address for more detail pertaining to your concerns.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
JP
Jaco P's updateReviewer Update
30 Jul 2017, 10:50"It is with regret" - however still not resolved.
"focus is to provide great experience" - no experience as we are disconnected.
"investigating your billing concerns and feedback will be provided as soon as our investigation is completed." - feedback:
Kindly note that all payments from 30/05/2015 to 01/11/2015 has been allocated to your account. Kindly note your statement has been forwarded to our finance department to verify the payment reversal on 07/10/2015 - As per notes on the account this was for your payment made 29 June 2015. Kindly could you also verify this with your bank.
Kindly note that this was a credit card payment and could have been rejected at a later stage as well.
My reply:
The bank statements that I’ve send to you is from 30 May 2015 to 30 November 2015. If the payment reversal was for payment made on the 29 June 2015 should the reversal not reflect on my bank statements?! In the 5 months after the reversal (July – November) nothing reflects on my bank statements?! I’ve even contacted PayU and according to their system there was no reversal. Please find attached the correspondence from them. What more evidence do I need to provide??
Also, note that the closing balance on June 2015’s statement that you send to me do not agree with the opening balance of the June 2015’s statement. It changed from me owing Multichoice 779 to Multichoice owing me 809. Between September 2015 and October 2015 the closing balance and opening balance changed again. From -809 to -30.
This is not all, after the payment reversal, the closing balance on November 2015 reflects that you owe me 131.77. How is this possible?? A payment of 779, which equals one month’s subscription fees, was reversed according to you, how is it possible that you then owe me 131.77. Should the statements not reflect a minimum amount of 779 owing by me??
No reply.
"Feel free to contact us should you require any further assistance." - contacting with no reply.
Been sending emails to the following people to no ********** ********** ********** ********** ********** ********** ********** 'Grace Sindane' **********
JP
Jaco P's update30 Jul 2017, 10:50
Reviewer Update
"It is with regret" - however still not resolved.
"focus is to provide great experience" - no experience as we are disconnected.
"investigating your billing concerns and feedback will be provided as soon as our investigation is completed." - feedback:
Kindly note that all payments from 30/05/2015 to 01/11/2015 has been allocated to your account. Kindly note your statement has been forwarded to our finance department to verify the payment reversal on 07/10/2015 - As per notes on the account this was for your payment made 29 June 2015. Kindly could you also verify this with your bank.
Kindly note that this was a credit card payment and could have been rejected at a later stage as well.
My reply:
The bank statements that I’ve send to you is from 30 May 2015 to 30 November 2015. If the payment reversal was for payment made on the 29 June 2015 should the reversal not reflect on my bank statements?! In the 5 months after the reversal (July – November) nothing reflects on my bank statements?! I’ve even contacted PayU and according to their system there was no reversal. Please find attached the correspondence from them. What more evidence do I need to provide??
Also, note that the closing balance on June 2015’s statement that you send to me do not agree with the opening balance of the June 2015’s statement. It changed from me owing Multichoice 779 to Multichoice owing me 809. Between September 2015 and October 2015 the closing balance and opening balance changed again. From -809 to -30.
This is not all, after the payment reversal, the closing balance on November 2015 reflects that you owe me 131.77. How is this possible?? A payment of 779, which equals one month’s subscription fees, was reversed according to you, how is it possible that you then owe me 131.77. Should the statements not reflect a minimum amount of 779 owing by me??
No reply.
"Feel free to contact us should you require any further assistance." - contacting with no reply.
Been sending emails to the following people to no ********** ********** ********** ********** ********** ********** ********** 'Grace Sindane' **********