HvdB
Hendrik van den Berg
1 reviews | Active since Aug 2015
20 Aug 2015, 20:52
Struggling for 5 months to transfer account
My mother has been struggling for more than 5 months to transfer my father's (passed away) account to her name. She has been to the branch in Kimberley several times and no one seems to understand the process, everytime asking her for different documentation. She got no help from the call centre and has e-mailed all the details with zero response.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Aug 2015, 12:03Hello hendrikvandenber,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to contact you on your mobile number *** provided, however your calls went to voice messages. Please refer to your personal e-mail address for further information with regards to late father's account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to contact you on your mobile number *** provided, however your calls went to voice messages. Please refer to your personal e-mail address for further information with regards to late father's account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply30 Aug 2015, 12:03
Official
Hello hendrikvandenber,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to contact you on your mobile number *** provided, however your calls went to voice messages. Please refer to your personal e-mail address for further information with regards to late father's account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to contact you on your mobile number *** provided, however your calls went to voice messages. Please refer to your personal e-mail address for further information with regards to late father's account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta