iP
izanne P

1 reviews | Active since Jan 2016

30 Sept 2016, 15:19

Struggeling to get explorer deal finalized

<p> Good day I'm struggeling now for more than three months to get my explorer decoder. They asked me to send my bank statements through like I did. I followed up and they told me they received it. I have a reference number ********** 5-I27 and I spoke to Jenice. After speaking with Jenice I have spoken to four consultants and they told me installion will be done shortly and they will phone me back. They never phone me back and I need to call in again and again to find out what's going on and I keep on getting the same answer they will phone me back with an answer. I AM SICK AND TIRED OF WAITING. i want my explorar. Can a competant person please phone me and tell me what is going on. My number ********** 739 Mr Freddie Potgieter</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Sept 2016, 15:46
Official

Dear Izanne

Please accept our apology for the delayed response and the inconvenience caused in this regard.

We are liaising with our Payment Plan team for an urgent assistance in this regard.

Kindly expect feedback directly from them.

Thank you for raising this matter and giving us an opportunity to perform even better.

Should you have any queries, please do not hesitate to contact us.

Best regards

Dinah

iP
izanne P's update09 Oct 2016, 20:07
Reviewer Update

It's now ten days later and still no response from dstv!! This is pathetic. Please phone Mr Potgieter on ********** 739