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Deidre M

1 reviews | Active since Jan 2012

06 Dec 2020, 14:42

Strini Vasen and Vector!!!TOTALLY SHOCKED!!!

Strini Vasen and Vector!!!TOTALLY SHOCKED!!! Are your consultants even on the same page ???Spoke to Anovuye - he gave me an amount of R386 to PAY. He even explained in detail how can rectify my account. Spoke to Vector!!! Oh my word …What a Confusing 55 minute call, she gave me an additional amount of R656.00 to pay – after requesting an explanation – she put me on hold for more than 30 minutes – waiting for Strini!!! This is totally unacceptable!!! How do you treat your customers this way???? Please listen to the calls!!!Vector says that I must pay now for a payment that is due on the 20th Dec.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2020, 15:30
Official
  Hi Deidre, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team