Stressful - bad customer service

I really dont know what to do anymore to get this right it seems like every time i ask for help from multichoice things just get worse, my xtra view was fixed on my previous complaint and my pvr services were not active then i had a live chat with Conny R i asked her to update my pvr option and she responded that its done when i checked my decoder was deactivated for xtra view only channel 100 is playing, then i had a chat with Sebaballo whom i had to chat with for more than an hour and couldnt also assist as also escalated the query still nothing happened till now, the sad thing is am expected to pay full monthly contribution but i cant enjoy full benefits but rather have this sad expirience