KP
Keagile P

1 reviews | Active since Oct 2016

26 Oct 2016, 09:11

StreSSed as a result of the wrong addreSS!!!!!!!!!!!!!!

<p>I have reached a place where i just want to collect the decoder that was delivered to the wrong address and dump it at the Multichoice head office because i dont want anything to do with DSTV at this point. I got debited a pro rata amount for something i have not even recieved. What are those charges for when i have been caling everyday to get DSTV to deliver my decoder to the correct address. This issue is becoming a job as every morning the first thing i do is call DSTV, then i get sent from pillar to post. My time, my airtime... Im tired of empty promises. And now im being ******. This is just too stressful. No one is even empathetic or apologetic. I would think a company of this magnitude would realise that customer service and word of mouth are a huge factor in obtaining and maintaing a relatioinship with their customers. Im on my last leg. I just dont want to do this anymore.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Oct 2016, 09:54
Official

Dear Keagile

We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team