1 reviews | Active since Oct 2016
Stress & Struggle to get money due back
<p>After speaking to several persons making several lengthy telephone calls, providing the required documentation 4 times have still not been refunded R60.00 due to me since 10 October 2016. Now spent in excess of R300.00 with no sucess.</p> <p> </p> <p>Spoke to Marsha, Thapelo, Mabel and now Lela.</p> <p> </p> <p>Glad I have cancelled my subscription what a useless organization . Such poor service and response. Just cannot get beyond the useless staff in the call centre.</p> <p> </p> <p>They cut you off immediately even when you are an annual subscriber.</p> <p> </p> <p>Will never scubsribe to DSTV multichoice again.</p> <p> </p> <p>Service stinks</p>
Dear Sharad
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Sharad
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
I am now told that the money cannot be refunded to me because it was a discount. I did not want a discount i wanted to be recomsentated my costs for the poor service and the several calls i i had to make to get DSTV to correct their incompetance. This was the precise reason subsequently cancelled my account and subscription. I now spent another R 300 and still have not received the R60.00 back.
Go and listen to the discussion with Marsha and Thapelo who under took to refund the money this matter will not rest here.
I will take the matter to the consumer council
This is a dishonest set up.
I am now told that the money cannot be refunded to me because it was a discount. I did not want a discount i wanted to be recomsentated my costs for the poor service and the several calls i i had to make to get DSTV to correct their incompetance. This was the precise reason subsequently cancelled my account and subscription. I now spent another R 300 and still have not received the R60.00 back.
Go and listen to the discussion with Marsha and Thapelo who under took to refund the money this matter will not rest here.
I will take the matter to the consumer council
This is a dishonest set up.