Streaming service not connecting

Signed up for the premium streaming service a week ago already. Did this on the Dstv website and also paid for my first month’s service through the Dstv website with my bank card. I am still struggling to get the service connected even though the Dstv website promised I can “start watching immediately”. Dstv advised that I must provide a proof of payment. Which I did in the form of bank statements showing the transaction. I am not able to provide another form of proof as it was not an eft payment, but an actual card payment through their website. Now they are not accepting the bank statements as a valid proof of payment and will not connect my service.

Really the worst service I experienced in a long time. Will definitely be cancelling my service.