Streaming service billing/accounting is horrible

I have to agree about the poor or bad or no service related to the streaming service. I have cancelled my main coder related service years ago. I do not even have an antenna any more. The decoder just sits in the TV cabiner with no cables connected to it.

On 28 February 2022 I decided to take up the R699/month option for streaming. I hat to pay R24 extra for the 28th and paid R723 per credit card using the online facility. Everything went well until the 3 months at R699 were finished. I then asked the call centre how I can continue at R699. I was advised to create a new streaming service with a new email address. I did and paid. Seemingly this is the start of all my problems.

The next month Ipaid, but had no service. I then realised that the first email streaming is still active and I actually paid for that service. I had to kick up a scene, got credit for a few days without streaming and continued.

The next mess started at the end of July and the beginning of August with the 3rd new email address. I new I had to create a new streaming service with a new email address. I paid and had my service up. on or around 22 September, it was announced that DSTV decided to continue with the R699/month for the streming service.

I wanted to pay and was surpriced when I noticed my outstanding balance was R1631.20 on 28 September and on 29 September it went up to R2353.50. I phoned the call centre and thought I came accross my "Angel". She told me that I have 4 active decoders on my account and I must delete them first. I said that I have no option to delete it. She said that she would have to escalate it. On this day I paid R699 to be able to continue with the streaming service.

Guess what, today on 2 October, I have no active streaming service. I called the call centre again. After speaking to the lady, explaining my story, waiting, etc., I was eventually cut-off after 40 minutes. On 28 september I spent 5 min 49 secs and again 38 min 5 secs on the phone. On the 29th I spent 12 min 54 secs on the phone. So in total I spent 59 minutes on the phone, I paid the correct amount and have no service. Now I starts to sound like ESKOM. Pay your dues for no service. Thank you DSTV.

This is just rediculous.