Streaming Quality Nightmare

Horrible streaming quality. After following up more than 3 times with DSTV, sending multiple screenshots on speedtest to show that my network isn't the problem the problem according to them the problem was escalated. I asked for an incident number, they said according to company policy they can't provide it to me, and gave me a response time of between 24 and 48 hours. Didn't think much of it at the time given turnaround time... so I tried following up today on what the status is, response given to me was to say they cant check and I have to be patient until they phone me... so here's me after 7 days of bad quality images paying R 700 plus R 300 to subscribe, whilst netflix is running 100 %.