Streaming Problems

So we have a problem with streaming on the DSTV premium package to android and computer - some channels work fine other channels show there is a problem - it seems to be the connectivity which I can understand - but getting to this point was a rather frustrating process as the customer support person is not technical and clearly does not read what I was typing (not "listening"). Repeats questions already answered, suggest irrelevant solutions, which I have already explained and tried. So we get to the point that we establish it is a connection problem - I ask the question if they can assist with the standard required settings - to which I get told they don't do router settings - I understand, but surely there are standard requirements that need to met to resolve the connectivity problem. So I express that I am shocked that they cannot help - to which I get asked if DSTV supp**** the fibre connection? What the actual ...... Good question though - do DSTV supply fibre lines - might help the situation? I then get told to solve the problem with my fibre supplier - what problem? DSTV is the only connection I have problems with. Netflix, Shownmax, online games, Amazon Prime, Youtube - not one single problem. Customer service with an attitude?