Streaming Limit Reached
Streaming Limit Reached Only 2 simultaneous viewing streams allowed across all registered devices. You will need to stop one of the streams you’re watching on another device to continue watching here.
I have been having this issue since 26 Nov 2019.
I only have 2 registered devices with one being active.
Agents have asked me:
1. To log out and log back on 2. Uninstall the DSTV Now app and to re-install the DSTV Now App 3. Asked me to reboot the streaming device (Nvidia Shield TV) 4. Changed my email logon address for DSTV Now and password credentials 5. Checked my network speed: https://www.speedtest.net/my-result/d/***
None of the above solutions works!
The problem is Chat!. No one at DSTV has the audacity to contact customers and speak to them.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
21 Jan 2020, 18:44Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jan 2020, 18:44
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Jan 2020, 21:03Hi Marc Tison,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
As per our telephonic conversation, I have escalated the query to our higher technical department.
I will follow-up with them tomorrow (22\01\).
Please expect my call tomorrow.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
As per our telephonic conversation, I have escalated the query to our higher technical department.
I will follow-up with them tomorrow (22\01\).
Please expect my call tomorrow.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply21 Jan 2020, 21:03
Official
Hi Marc Tison,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
As per our telephonic conversation, I have escalated the query to our higher technical department.
I will follow-up with them tomorrow (22\01\).
Please expect my call tomorrow.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
As per our telephonic conversation, I have escalated the query to our higher technical department.
I will follow-up with them tomorrow (22\01\).
Please expect my call tomorrow.
Regards
Ntando
Best regards,
's updateReviewer Update
27 Jan 2020, 13:52Hi Ntando,
I am still getting Streaming Limit Reached. Problem has not gone away.
I am still getting Streaming Limit Reached. Problem has not gone away.
's update27 Jan 2020, 13:52
Reviewer Update
Hi Ntando,
I am still getting Streaming Limit Reached. Problem has not gone away.
I am still getting Streaming Limit Reached. Problem has not gone away.