Streaming issues

My dstv streaming keeps getting following message whilst watching an episode of a series… normally 20-40minutes in. “Sorry, we are unable to play this video right now, domething went wrong on our side” try again later Numerous calls to call centre & chat and you delink & link, I sign in & out… this is still happening. Almost 10 days of frustration. Personally… I believe you are having server issues & need to upgrade! In my neighbourhood… I am not the only subscriber having the issue. Nothing wrong with our wifi network. All other streaming services work fine. I am about to terminate as watching a video is just to frustrating (so is my neighbour)