Streaming error and rude chat consultants!

I am really frustrated. This is now the 3rd day where we can’t watch DSTV because of the error which says “we have reached streaming limit”. This is definitely not true because we only have ONE DEVICE linked to the account which is our TV. DSTV should be able to confirm this as well.

But I think what has made the situation more frustrating are the 2 consultants I dealt with via the chat service.

The 1st one, Neo, spent some time with me, telling me to do all sorts of things, sign out, sign in, test speed, delete App, etc…I did all these things and they did NOT work. While I was busy with her other instruction, she cut the chat because I was apparently not responding but I was busy trying to troubleshoot as per her instruction. So that wasn’t helpful.

The 2nd one Mmapaseka. I tried to explain to her that I was with Neo and I tried everything that she is suggesting. I asked that we rather try something different because I had already cleared cache, signed in and out, etc…I asked if she can rather escalate. She refused and wanted me to go through all the troubleshooting again. When I told her she has really wasted my time because she is not helpful. She said “YOU TOO”. So she is telling me, the customer that I have wasted her time. This is rather shocking and at the end of it all WE STILL CANT WATCH DSTV.

I have been paying DSTV for years and have never missed even 1 payment. I deserve better treatment really.

Also it’s the 2nd time we get this error even though we only have one device linked. It’s frustrating!!!!!!

PLEASE FIX THIS!!!