Streaming Dilemma

Dear DSTV

Firstly I am using this platform to communicate as your agent said to send in the suggestion, which I thought she could convey, but there appears to be no suggestion email address that I could find...

Probably heard it all before but I would like to add... It is a Saturday afternoon and I am sitting bored from other streaming channels and decided to check out DSTV streaming. Our household has uncapped WIFI, 3 smart TVs, 5 mobile devices, and 4 laptops. Assuming this is pretty much an average household... 2 adults, 2 teens and housekeeper, this apart from occasional grandparents visiting... Obviously for the different personalities and interest premium package seems cool...

No issues on 4 devices... that is reasonable on how many of these devices are in use at any given time and I suppose forcing family to join in on certain shows, sporting evets, etc. not a a bad idea... But, alas, our disappointment to understanding only one streaming is allowed. What is meant by 4 devices simultaneously is one streaming and the other can watch downloads? Our smart TVs don't download... and quite honestly I am always between shows and don't want to be restricted... I like being spoilt for choice and go with the moment...

I respect that you are the experts but wonder did you gain or lose viewers from your efforts of risk control... I don't know much about tech but you know when I'm not in the country so how can you not know when viewing is from outside my home? I really don't understand how it all works but the restriction on streaming is unreasonable, to my household anyway. Just thought you should know.

The actual suggestion, btw, is consider having a reduced first month so one can assess if it possible to manage one streaming and download for the rest. 50% of cost seems fair and I am sure you can restrict from reregistering in the next month as a first time user but ID identification or credit card or creative means. Why would I invest fully if I am already pessimistic about the service offering...

For now though, I shall pass on the offer... Let me check one of these groups for VPN alternatives...