Stream Account payment - Problems !!

Registered a Online Stream Account on the web page , made a payment on the page with PayU . The Account was created and i could login but the Premium package i have paid for of R699 was never allocated to my customer id . I have logged complaints and have send multiple emails for this to be corrected and yet they keep on telling me there is no payment reflecting on there systems . I summited the corrected paper work and proof that the account was paid in full with the reference number they have used to debit my account . My Streaming account only work for a one full day and services has been suspended again . Guess why .. We have not received any payment ... Now my question is what happened to all the emails and proof of documents and statement that shows the account is been payed for in full - is that records now gone just like that ??? Dstv support Centre is a absolute joke ! For a Corporate company i must admit some of the employees is just not component enough to do this support work at all . Luckily for me that is also Team player in the corporate world i have kept every email and screen recoding chats with the Online assistance . This review is not a actually complaint , its just to show people how bad of a service you do get at a unprofessional company .