Stop send survey that you don't even follow up on and stop taking my money to pay your *********** stuff!!

I have been a loyal Multichoice customer for more than 12 years. Tolerant with their bad service til it got to a point were all the do is take my money and give me nonsense! They even fail to sort out nor fix their wrong doing with a loyal customer. They change my package without my concern & worse disconnected my package before the end of the last day of the month and told me that it's because I didn't pay for the new month, when I have paid for March on the 23 February'23. It's been 3days trying to log my complain and the cut my calls twice. Today I was kept on hold for more than 20 minutes for what? Only God knows!!! What is wrong with Multichoice?