Stop saying sorry and change

I don't know where to start when it comes to Multi choice. It was a all round bad experience. The worst was being kept on hold for almost 30 minutes waiting to talk to the call center manager Noluvo because she was busy with another multichoice manager. It's nice to know how multichoice feels about customer service.

Over and above this, their agents didn't process requests when you call them so what's the purpose calling them. They over debited my account after I called an agent at the beginning of December to rectify a mistake I made. It took three calls today to get someone to help me