ME
Mikkie E
1 reviews | Active since Jan 2020
08 Jan 2024, 12:11
Stop ripping me off
Don’t deserve a star. Can you train your call centre staff how to talk a customer. Have been out on hold by Tanya for 39 minutes from a cellphone with no help or feed back, had to listen to the ********** music. Cut the call and phone back. Spoke to a person who could t talk properly couldn’t even hear his name. He doesn’t even know how to help me because he does t know what is on my screen. Then he said how can I help you if you are patient. Need my decoder to be sorted out or I will cancel my subscription . Paying ALOT of money for what. It feels like I’m being ********** by DSTV.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Jan 2024, 12:12Hi Mikkie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jan 2024, 12:12
Official
Hi Mikkie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
ME
Mikkie E's updateReviewer Update
08 Jan 2024, 12:20Will most probably wait as long as what I’m trying to get this thing sorted out
ME
Mikkie E's update08 Jan 2024, 12:20
Reviewer Update
Will most probably wait as long as what I’m trying to get this thing sorted out
ME
Mikkie E's updateReviewer Update
09 Jan 2024, 11:04Wish Multichoice employ’s more people like Thandeka Zulu. She is such a helpful and kind lady. Didn’t feel like explaining to her what the problem was as I have been doing for the past six months and nothing and no body was prepared to help. Was on the phone with Thandeka for 6 minutes and the problem was sorted out. Thandeka Zulu you are a very special person THANK YOU for your assistance I really appreciate it.
ME
Mikkie E's update09 Jan 2024, 11:04
Reviewer Update
Wish Multichoice employ’s more people like Thandeka Zulu. She is such a helpful and kind lady. Didn’t feel like explaining to her what the problem was as I have been doing for the past six months and nothing and no body was prepared to help. Was on the phone with Thandeka for 6 minutes and the problem was sorted out. Thandeka Zulu you are a very special person THANK YOU for your assistance I really appreciate it.